Privacy Policy

Last updated 26 April 2020

General Information

This privacy policy is for your, and our, protection, and is to inform you of how we use the data you consent to give us.

Please read the information below. We value every single client and website visitor and this information is for the protection of all parties.

Our website address is https://willowtucker.com/.
Our business is called “The Willow Tucker Creative Studio”, and is owned by Willow Tucker.
You can contact Willow at hello@willowtucker.com.

When you submit an enquiry by sending The Willow Tucker Creative Studio an email (either directly, or by submitting a message through the contact form on this website), you consent to The Willow Tucker Creative Studio collecting this information, and using it to communicate with you.

When you enter your information (first name, last name, email address) into an email opt-in form in order to download a free product/guide/e-book, you consent to The Willow Tucker Creative Studio collecting this information, and using it to communicate with you.

When you make a purchase from the The Willow Tucker Creative Studio online store, and enter your information (first name, last name, email address) into the data collection fields on checkout, you consent to The Willow Tucker Creative Studio collecting this information, and using it to communicate with you.

Personal Data that we Process

What personal data we collect
We collect personal data, transactional data, and technical data.

Personal data: When you fill in our contact form to send us a message, and/or fill in our email opt-in forms, we collect your first name, last name and email address.

Transactional data: When you make a purchase from our shop, we collect information about what service(s) you purchased, as well as the account details you supply to us to create your customer account. This includes data for billing such as company name, company location, company ID and/or VAT number (if applicable).

Technical data: When you visit our website, we collect information about cookies.

Special and/or Sensitive Pesonal Data that we Process

The Willow Tucker Creative Studio does not process special or sensitive data. Our website and/or service does not intend to collect data about website visitors who are younger than 16 years, unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16 years of age. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via hello@willowtucker.com for removal.

For what Purpose and on what Basis we Process Personal Data

The Willow Tucker Creative Studio processes your personal data for the following purposes:

To contact you if necessary to carry out our services.
To deliver goods and services to you.
Handling your payment.
Sending our newsletter.
Inform you about changes to our services and products.
Allow you to create an account.
The Willow Tucker Creative Studio also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

View, Modify or Delete Data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by The Willow Tucker Creative Studio and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organisation mentioned by you in a computer file.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to hello@willowtucker.com.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

How we Protect Personal Data

The Willow Tucker Creative Studio takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. Our website uses encryption for data transfer by means of an SSL certificate. If you feel that your data is not properly secured or there are indications of abuse, please contact hello@willowtucker.com.